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Frequently Asked Questions (FAQ)

The goal of this FAQ is to provide some quick information for specific issues that list owners/administrators and/or users might encounter while using and managing lists. For more detailed information on using lists at UNC, please see the ATN Documents: Subscribing to a List and Managing a List. If these documents do not provide the information you need, please check the Lyris Help Documentation or contact the IT Response Center.

For Administrators (click here for Subscriber FAQ's)

General

How many subscribers can I add to my listserv?
Is there a size limit for e-mail attachments sent to the UNC Listserver?
How do I get my list password?
How do I designate a new list administrator?
What are the default listserv settings for newly created lists?
How can I create an announcement-only list?
How do I get a printable list of my members?
How do I delete my list?
How can I link directly to my list webpage?
Why do random characters show up in my mailing that I sent from the admin web interface?
How can I verify who did and did not receive a mailing from my list?
Membership

How do I add/remove list members?
How do I import many listserv members from a file?
How can I delete all members from my list, without removing the admins?
How do I automatically update the membership list for course lists that I already own?
How can I view my member list sorted by last name in the web interface?
Configuration

Why are list message replies defaulting to the list address instead of the sender?
When I send a message to more than one list address at the same time, Lyris responds with: "Sorry, your message was not sent out to 'list_two' because the first line of the message is identical to a message you sent to 'list_one' recently."
How do I change my list from Open to Closed?
How do I stop my list members from receiving error mail?
How do I filter mail sent to my list?
How do I setup my list for Moderation?
How can I restore the default footer, which allows users to unsubscribe?
Why does the List Server tell me that a Hello document already exists, when I try to create one?
How do I stop SPAM and/or Viruses from going to my list?

For Subscribers (click here for Administrator FAQ's)

General

What\Where is the UNC List Server?
How do I get my list password?
How can I contact the owner of a list?
How do I unsubscribe from a list?
How can I determine to which lists I am subscribed?
Email Posting

When I send a message to more than one list address at the same time, Lyris responds with: "Sorry, your message was not sent out to 'list_two' because the first line of the message is identical to a message you sent to 'list_one' recently."
Why do I get the error "Your message posting was rejected because the "LISTMANAGERSQL-" header was detected in the body of the message you sent", when I try to forward a list message to another list?
Using the Read Lists Interface

What is the Listserv Web Interface?
How do I Login to the Listserv Web Interface?
Why can't I login with a blank password to the read list interface for a list that I am subscribed to?
How do I create a new message thread in the Listserv Web Interface?
How do I reply to a message in the Listserv Web Interface?
How do I search for postings in the Listserv Web Interface?
How do I subscribe to a list I see in the Listserv Web Interface?
Why do I have to Login to the Listserv Web Interface to read posts?

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